SilverBirch Healthcare Ltd at St Mary Cray received a Good rating across all five key questions at its first CQC inspection in October 2018, with 11 people using the service and two receiving personal care. The service demonstrated strong leadership, robust governance systems, personalised care delivery and a committed registered manager who maintained high visibility and support for both staff and people using the service.
Strengths
· Robust electronic call monitoring system ensured punctual care visits with no missed or late calls observed on inspection day
· Strong registered manager available 24/7 to staff and people, with open-door policy and personalised support for carers
· Comprehensive staff induction aligned to Care Certificate with shadowing, regular supervision, appraisals and relevant training
· Personalised care plans incorporating protected characteristics, cultural needs, end of life wishes and family involvement
· Effective quality assurance systems including audits, spot checks, telephone reviews, staff surveys and annual feedback surveys