ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Using medicines safelyGood

safe: Assessing risk, safety monitoring and managementGood

safe: Staffing and recruitmentGood

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Preventing and controlling infectionGood

safe: Learning lessons when things go wrongGood

effective: Staff support: induction, training, skills and experienceGood

effective: Ensuring consent to care and treatment in line with law and guidanceGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood

effective: Supporting people to eat and drink enough to maintain a balanced dietGood

effective: Staff working with other agencies; supporting people to access healthcare servicesGood

well-led: Managers and staff being clear about their roles; continuous learning and improving careGood

well-led: Promoting a positive culture and duty of candourGood

well-led: Engaging and involving people, the public and staff; working in partnership with othersGood

Chantry Court