minor“We observed staff did not routinely follow best practice guidance in regard to hand hygiene. We found 2 of the 5 staff we met were wearing nail varnish. One member of staff had excessively long nails.”
record keeping
1 finding
minor“No risk assessment or written explanation of consent from people was recorded. The registered manager promptly agreed to ensure a record was made of decisions made with people's consent.”
governance
1 finding
moderate“The registered manager had identified areas for action following audits to improve the development of the service...However, they had been unable to implement the changes.”
consent capacity
1 finding
minor“People told us they had consented to 'house rules'...no risk assessment or written explanation of consent from people was recorded.”