JS Care Agency received a Good rating across all five key questions at its first rated inspection in October 2022, with people and relatives reporting safe, kind and personalised care. No failures or regulatory breaches were identified; strengths included safe recruitment, staff training, person-centred care planning and effective quality assurance systems.
Strengths
· People told us staff kept them safe and arrived on time with good continuity of care
· Staff completed mandatory training including the Care Certificate and had competency checks for medicines administration
· People were treated with kindness, dignity and respect; staff described treating people as they would want their own loved ones to be cared for
· Care was personalised and people were involved in all decisions about their care from initial assessment onwards
· The registered manager attended the registered managers network and was a registered trainer, promoting continuous learning
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood