moderate“The registered manager did not have a thorough knowledge of incidents and events that they had a legal responsibility to notify the Care Quality Commission about”
safeguarding
1 finding
moderate“The provider had not notified CQC about the allegations in a timely manner, although they were eventually sent to CQC.”
missed or late visits
1 finding
minor“there had been some problems with staff punctuality, but they had taken steps to address that.”