Your Life (Southsea) is a domiciliary care agency rated Good across all five key questions, with safe medicines management, person-centred care plans and robust quality assurance systems. Minor improvement areas were identified around the consistency of staff support and the preference for more face-to-face training delivery as the pandemic eased.
Concerns (3)
minor
Staff training
: “They told us most of the training was remote (computer) training and that it would be better if some training was delivered face to face or in a group setting.”
minorSupervision / appraisal: “Most staff we spoke with told us they found the support they received to be good, although this was not every staff member's experience.”
minorStaffing levels: “The registered manager told us there had been some staff shortage during the pandemic however staff were flexible and covered shifts when required and all care visits were completed.”
Strengths
· Safe medicines management with weekly audits and competency checks
· Robust safeguarding awareness and training across staff
· Person-centred, individualised care plans with people and relatives involved in reviews
· Effective infection prevention and control with appropriate PPE during COVID-19
· Strong quality assurance systems including spot checks, audits and feedback questionnaires
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care, working in partnership with othersGood