Global Excellence Services Limited improved from requires improvement to Good overall, with Safe and Well-led ratings upgraded after the provider remedied a previous breach of Regulation 17. Minor improvements to risk assessment detail were still in progress, but medicines, staffing, training, governance and culture were all judged effective.
Concerns (1)
minorCare planning: “one person's risk assessment for skin integrity notes skin could breakdown but did not say where or what action to take.”
Strengths
· Risk assessments in place for all known risks and staff understood how to reduce risks
· Robust safeguarding and whistleblowing systems understood by staff
· Sufficient staff to meet people's needs, with safe recruitment including DBS checks
· Medicines safely managed with complete and accurate MAR records
· Infection control followed government COVID-19 guidance, including PPE training and testing
Quality-Statement breakdown (16)
safe: Assessing risk, safety monitoring and managementNot rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to live healthier lives, access healthcare services and supportNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Duty of candourNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated
well-led: Continuous learning and improving careNot rated
well-led: Working in partnership with othersNot rated