Walton Out Care, a small domiciliary care agency supporting 7 people with personal care, was rated Good across all five key questions, with Safe improving from Requires improvement to Good since the last inspection. Inspectors found safe recruitment, medicines and infection control practices, person-centred care planning, well-supported staff and effective governance overseen by the registered manager.
Strengths
· Safe recruitment practices with full employment histories and DBS checks in place
· Staffing levels sufficient to meet people's needs with calls within agreed timeframes
· Safe medicines management with staff training, competency assessments and MAR audits
· Effective infection prevention and control with PPE use and staff training
· Personalised care plans regularly reviewed with people and relatives involved
Quality-Statement breakdown (21)
safe: Staffing and recruitmentNot rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; supporting people to access healthcareNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality, diversity, privacy, dignity and independenceNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
responsive: Planning personalised care to ensure people have choice and controlNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Managers and staff being clear about their roles; continuous learning and improving careNot rated
well-led: Duty of candourNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated
well-led: Working in partnership with othersNot rated