moderate“The risk assessment for one person's care included the need for staff to receive specific training. The provider acknowledged this had not been completed because they had experienced difficulties in sourcing the required training.”
record keeping
1 finding
moderate“There was no system in place to show that calls times and call lengths had been monitored... there was no record of this, to record the induction and what shadowing had been given.”
governance
1 finding
minor“There was no record of reviews involving people and their relatives. Recording reviews gives people and their relatives a formal way of sharing their feedback.”