moderate“records lacked enough detail about the support needed for pressure care and use of the hoist.”
governance
1 finding
moderate“The provider had systems in place to monitor, assess and improve the quality and safety of the service being provided but this needed development.”
leadership
1 finding
critical“The provider did not have a registered manager in post since November 2019 but had recruited a new manager the week before our inspection.”
care planning
1 finding
moderate
“Staff had good knowledge of people's current care needs but care documents did not consistently reflect this knowledge.”
incident learning
1 finding
moderate“The provider had introduced numerous measures to protect people and staff in regard to COVID-19 but had not completed individual written risk assessments for staff.”