moderate“lifestyle plans were not always being completed and paperwork was not the same across all files”
minor“not all care staff recruited were consistently supplying a full work history when completing the application form”
governance
2 findings
minor“the registered manager did not have in place health action plans or hospital passports to ensure in an emergency that health care professionals would have access”
minor“It is a legal requirement that the overall rating from our last inspection is displayed...on the provider's website. We found our rating was displayed within the provider's office location, however there was no evidence of this on the provider's website.”
care planning
1 finding
moderate“the process for completing reviews was not consistent as there was no appropriate review paperwork being used”
staff training
1 finding
moderate“they were not receiving any training in falls prevention...One member of the care staff said they would help the person up. This could lead to further injury”
communication with families
1 finding
minor“The registered manager and care staff were not aware of the legislation, but this did not impact how information was shared.”
end of life care
1 finding
minor“While people's views were not reflected as to their wishes in providing end of life care, their wishes were reflected upon death.”