critical“Quality assurance processes were not in place or were ineffective. The issues we identified had not been recognised and addressed.”
staff competency
1 finding
critical“The provider did not ensure staff were recruited safely. The service did not always carry out recruitment checks, and DBS checks were not always conducted.”
leadership
1 finding
moderate“The registered manager was also the nominated individual...the lack of oversight was at both registered manager and provider level.”
record keeping
1 finding
moderate“The registered manager did not have effective systems to monitor recruitment files were accurate and complete.”