minor“We were somewhat assured that the provider was using personal protective equipment (PPE) effectively and safely. Some staff did not wear masks when in the person's home.”
staff competency
1 finding
moderate“the person said that on occasions staff do sleep at night. This was shared with the registered manager to investigate and respond.”
governance
1 finding
minor“the registered manager recognised as the service expands there was a need for more formal methods of gathering views of people they support, relatives, staff and stakeholders in the form of surveys.”