minor“guidelines in relation to these agreed safeguards had not been written clearly for staff to follow. This was discussed with the registered manager who said they would ensure this was completed as a matter of priority.”
record keeping
1 finding
minor“information about people had been stored in a cupboard within the communal dining area. We saw this cupboard was open during our inspection and staff used the dining table to write their daily notes.”
person centred care
1 finding
minor“Some of the arrangements for managing and supporting people with their finances were not personalised... it was not evident if people had made choices about these arrangements.”