First comprehensive inspection of Areli Care Ltd, a Caremark franchise domiciliary care service supporting 16 people, rated Good across all five key questions with no breaches identified. Inspectors found safe, effective, caring, responsive and well-led care underpinned by strong recruitment, training, person-centred planning and quality assurance.
Strengths
· People received their medicines safely and on time, with staff trained in administering medicines.
· Safe recruitment procedures including DBS, references and employment history checks were in place.
· Staff received comprehensive induction, regular training, supervision and shadowing before lone working.
· Person-centred care with strong matching of staff to people's interests and preferences.
· Effective partnership working with GPs and district nurses, leading to improved outcomes such as healed pressure sores.
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies and supporting access to healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Planning and promoting person-centred, high-quality care and support with openness; duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood