moderate“The service was impacted by low staffing levels and the management team had been supporting with care calls to ensure people got the care and support they needed.”
safeguarding
1 finding
minor“Staff were not always aware of whistleblowing policies and procedures but did understand a need to raise any concerns.”
infection control
1 finding
minor“COVID-19 risk assessments were in place but were not always personalised.”
care planning
1 finding
minor
“Medicines were managed safely, however some care plans needed more specific information on support people required.”
record keeping
1 finding
minor“The service held quarterly team meetings, but meeting agendas and outcomes were not always recorded.”