minor“We did note some of the care records did require a review to ensure that they were fully reflective of people's current needs.”
minor“It had been identified that staff were not always signing records and also using an incorrect ink colour.”
medication management
1 finding
minor“there was an inconsistent approach of staff in sending MAR back the provider's office once they had been completed. This needs to be done regularly to ensure they can be checked and errors addressed.”
consent capacity
1 finding
minor
“We did identify a small number of examples where a formal MCA assessment may have been needed to ensure all people's rights were protected.”
staff training
1 finding
minor“We did note that there were a small number of gaps in the training for some staff. After the inspection, the registered manager assured us this was in the process of being addressed.”
supervision appraisal
1 finding
minor“The registered manager acknowledged that, due to staffing issues, staff had not all received the desired amount of supervision meetings in the past year.”
communication with families
1 finding
minor“Three people told us that they had experienced some difficulties regarding communication and incorrect invoices and did not always receive the response they wanted.”