minor“some people fed back that calls on occasion were late or missed.”
communication with families
1 finding
minor“Some relatives fed back that they were not always kept informed.”
record keeping
1 finding
minor“Some records were more detailed than others. The registered manager told us work was ongoing to ensure staff had completed updated training to ensure records were completed in full.”
end of life care
1 finding
minor
“The provider was in the process of designing a specific end of life support plan to use as required.”