minor“there were no recorded follow up or date for when the action plan should be completed.”
minor“The provider had not asked stakeholders for example GP's and care managers for their feedback, this was an area for improvement.”
record keeping
1 finding
moderate“We found a document in one person's care file which contained inaccurate information about how staff should respond to their epilepsy.”
consent capacity
1 finding
moderate“Some people had restrictive equipment in place to help them remain safe such as lap belts. This was not specified on the documentation although had been discussed and agreed.”
staffing levels
1 finding
moderate“There were currently not enough staff employed to cover all of the support hours being provided.”