ProLibertas Care Solutions received a Good rating across all five key questions at its first CQC inspection in August 2022, demonstrating safe, person-centred care with strong leadership, robust safeguarding and effective governance. Minor record-keeping inconsistencies were identified and promptly addressed, with no breaches of regulation found.
Concerns (2)
minor
Record keeping
: “Some information needed to be added and/or removed from records for consistency purposes.”
minorConsent / capacity: “One care record we reviewed required additional information in relation to the consent to care and treatment being provided.”
Strengths
· Safe recruitment practices including DBS checks, references and effective induction
· 100% of staff completed safeguarding training with up-to-date policy in place
· Medication training, competency checks and routine audits in place
· Effective IPC arrangements including twice-weekly COVID-19 testing and PPE provision
· Person-centred care delivered with tailored support plans reflecting individual needs and preferences
Quality-Statement breakdown (22)
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Systems and processes to safeguard people; Learning lessons when things go wrongGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Assessing people's needs and choices; delivering care in line with standardsGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; Supporting people to live healthier livesGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisionsGood
responsive: Meeting people's communication needsGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Supporting people to develop and maintain relationships; follow interests and activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles; Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: How the provider understands and acts on the duty of candourGood