minor“the registered manager needed to ensure the system was kept up to date”
moderate“there was insufficient information in care plans on what these meant to people. We also found that the handwriting in the daily notes was not always easy to read.”
governance
2 findings
minor“a recent recruitment audit had been completed and it had been identified that files did not contain all appropriate documentation”
critical“an accurate record was not being kept of all persons employed for the service and records were not always detailed around the needs of people this is a breach of regulation 17”
missed or late visits
1 finding
minor“I have had them turn up a lot later than expected, they mostly let me know but a few times they haven't”
leadership
1 finding
critical“the registered managers were unable to work well together. One of the registered managers was not involved in the day to day running of the service”
care planning
1 finding
minor“there were care plans that required more detail on people's backgrounds”