moderate“there was no sluice or clinical waste bin available, so the clothes were bagged up and binned”
governance
1 finding
moderate“a survey completed for people who used the service however it was not meaningfully analysed and an action plan was not created”
record keeping
1 finding
minor“there was one instance where a person's care plan was not reflective of their changed needs”
leadership
1 finding
moderate
“staff were generally not positive about the provider and the impact certain policies were having on their workload”
complaints handling
1 finding
minor“some complaints regarding the same concern had been acknowledged, although there was no formal record of how the provider had responded to this issue”