minor“Several people told us that care staff arrived late and did not always have enough time although this did not affect their overall satisfaction with the service provided.”
care planning
1 finding
moderate“it was not clearly documented how the level of risk was assessed or how to reduce the risk. The records we looked at did not follow the methodology outlined in the provider's own policy on risk assessments.”
record keeping
1 finding
minor“we did not see any record of the assessment carried out prior to the development of people's care plans. We discussed this with the registered manager at the time who said they would review the assessment documentation.”