Main office

Inspection reports (2)

1. Inspection report · 2025-12-12

   Framework: KLOE · 12 pages · 83 KB · PDF

   Good
   safe: Goodresponsive: Goodwell-led: Good

   Help at Home (Medway) Limited improved from Requires Improvement to Good following a focused inspection of Safe, Responsive and Well-led domains, demonstrating full remediation of previous breaches of Regulations 12 and 17. The service delivered safe, person-centred care with robust medicines management, no missed calls, and a well-regarded registered manager fostering an open and inclusive culture.

   Strengths

   • · Detailed, person-centred risk assessments including condition-specific guidance for diabetes and epilepsy
   • · People supported by regular carers who did not rush them, with travel time factored into scheduling
   • · No missed calls in the last 12 months
   • · Medicines management supported by staff training, competency assessments and regular audits
   • · Strong infection prevention and control measures including PPE spot checks and COVID-19 testing
   Quality-Statement breakdown (13)