Agency profile · CQC 1-5300464641

Plum Care Ltd

Provider

Plum Care Ltd

Bromley · London · Active since 10/0

Requires improvementHome-care★ Owner-managed (director)RM: Fountain, Amanda

Overall rating

Requires improvement

safeRequires improvement

effectiveRequires improvement

caringGood

responsiveRequires improvement

well-ledRequires improvement

Last inspection

2 years ago

01/Jun/2023 - 00:00

Inspected 2 years ago

8 findings across 8 themes

Every concern logged by inspectors

care planning
1 finding
- critical“risks were not always comprehensively identified, assessed, and documented within their care plans”
medication management
1 finding
- critical“Medicine records and PRN (as required medicines) records and protocols were not always in place or detailed.”
consent capacity
1 finding
- critical“Staff did not complete mental capacity assessments with people when they were unable to make decisions for themselves.”
person centred care
1 finding

moderate

“one person was referred to as 'he' when in fact they were 'she' which was their chosen pronoun”

end of life care

1 finding

moderate“Care plans did not include information regarding people's end of life care needs, wishes and preferences.”

governance

1 finding

critical“Audits and checks that were in place had not picked up the significant shortfalls in practices”

missed or late visits

1 finding

record keeping

1 finding

moderate“Some care plans contained contradictory or inaccurate information and lacked detail for staff to ensure person-centred care”