critical“Robust processes to ensure staff were checked before being employed by the service were lacking.”
governance
1 finding
critical“The provider lacked suitable governance procedures to ensure recruitment procedures were safe and met regulatory requirements.”
staff training
1 finding
moderate“The registered manager had employed three staff who were brought to the agency by the new director without carrying out an induction.”
supervision appraisal
1 finding
minor
“The registered manager planned to begin a programme of formal supervision. They told us they held regular phone calls with the staff.”
leadership
1 finding
moderate“The new director appeared to lack understanding of the importance of satisfactory recruitment checks before staff delivered care, as did the original director.”