First inspection of GA Professionals Healthcare LTD, a small domiciliary care service supporting two people, rated Good overall and across all five key questions. Inspectors found safe medicines management, suitable recruitment, well-trained staff, personalised care and an open, well-led culture with no failure themes identified.
Strengths
· Safe medicines management with competency checks and monitoring
· Robust recruitment checks including DBS, references and fitness to work
· Staff received regular training, supervision, annual appraisal and spot checks
· Consistency of care from a small staff team who knew people well
· Personalised care plans based on individual needs and preferences
Quality-Statement breakdown (18)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Assessing risk, safety monitoring and management; learning lessons when things go wrongGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Staff support: induction, training, skills and experienceGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportGood
well-led: Continuous learning and improving care; managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood