minor“staff confirmed that they were asked about their employment history during their recruitment process, however the registered manager had not always recorded these discussions.”
staff training
1 finding
minor“The timeliness of their training and the implementation of the care certificate for new staff was being addressed by the registered manager.”
consent capacity
1 finding
minor“The provider was working with an independent consultant to ensure there was recorded evidence that staff had obtained the lawful consent of people who may lack mental capacity.”