Kare Plus Warrington received a Good rating across all five key questions at its first inspection in July 2019, with no failures or regulatory breaches identified. The service was praised for reliable, person-centred care, strong end of life care partnerships, robust governance and an open, supportive leadership culture.
Strengths
· People reported feeling safe and never experienced missed visits, with consistent staff teams and reliable service delivery.
· Strong end of life care delivered in close partnership with GPs, hospice services and multidisciplinary teams, praised by families and professionals.
· Comprehensive, person-centred training programme including specialist areas such as catheter care, syringe drivers, dementia and pressure sore prevention.
· Robust medicines management with regular staff competency checks and prompt identification and rectification of recording errors.
· Proactive, open leadership culture with regular audits, duty of candour procedures, and positive engagement with staff, people and external professionals.
Quality-Statement breakdown (18)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Assessing risk, safety monitoring and management; Preventing and controlling infectionGood
safe: Learning lessons when things go wrong; Using medicines safelyGood
effective: Assessing people's needs and choices; delivering care in line with guidance standards and the lawGood
effective: Supporting people to live healthier lives, access healthcare services and support; eat and drink enoughGood
effective: Staff support: induction, training, skills and experienceGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving careGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Duty of candourGood
well-led: Working in partnership with others; Engaging and involving people, the public and staffGood