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Date of assessment 21 January 2025 to 27 January 2025. Pacific Care Services Limited is a domiciliary care agency and provides personal care to people living in their own homes. At the time of this inspection 31 people were receiving support with personal care. People had risk management plans, which were kept under review and updated when needed. The service learnt from incidents and made improvements where needed. There were sufficient, well-trained staff to meet people's needs. People were supported to safely take the medicines they had been prescribed. Staff worked with other services to ensure people's needs were met effectively. The service followed the requirements of the Mental Capacity Act. Staff demonstrated a good understanding of people's individual needs. People were involved in decisions about their care. There were regular opportunities for people and relatives to provide feedback about their care. Staff told us they felt well supported by the management team. Quality assurance assessments were used to review the performance of the service. Action was taken based on the findings of the various audits.
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