critical“Four members of staff had been employed without checks on their conduct during all of their previous employment or verification of their reasons for leaving previous employment”
record keeping
1 finding
minor“Information about where to refer a complaint if a complainant was not satisfied with the response from the agency was not accurate.”
staff competency
1 finding
critical“Four members of staff had been employed without checks on their conduct during all of their previous employment or verification of their reasons for leaving previous employment which involved caring for vulnerable adults.”