HAS Directorate Office - Whitby Hospital is a short-term reablement domiciliary care service rated Good across all five key questions following its November 2015 inspection. The service demonstrated safe recruitment and medicines management, person-centred care planning, strong staff training and supervision, and effective quality assurance, with only a minor gap identified around people's awareness of the complaints procedure.
Concerns (1)
minor
Complaints handling
: “some of the people who used the service told us that they would not know who to complain to about the service. This may need to be reviewed by the registered manager”
Strengths
· People felt safe with staff; safeguarding training was in place and staff could demonstrate knowledge of reporting procedures
· Medicines managed safely with a screening tool to identify assistance needed; medicine administration records were up to date with no gaps
· Staff recruited safely with DBS checks and two references; lone working protections in place via Voice Connect system
· Staff received relevant training and regular one-to-one supervision every two months; strong team culture reported
· Service operated within MCA 2005 principles; consent sought before care was provided
HAS Directorate Office – Whitby Hospital is a reablement domiciliary care service rated Good across all five key questions at its February 2018 inspection, with no identified failures or regulatory breaches. The service demonstrated consistent strengths in safe staffing, person-centred reablement care, effective multi-disciplinary working, and robust quality assurance processes.
Strengths
· Safe recruitment processes followed with suitable pre-employment checks for all staff
· Extensive safeguarding training with staff familiar with referral processes
· Regular risk assessments updated weekly to reflect people's progress towards independence
· Comprehensive staff training programme kept up to date, with regular supervisions and one-to-one discussions
· Strong multi-disciplinary working relationships with district nurses, GPs, occupational therapists, and an independence coordinator
Quality-Statement breakdown (18)
safe: Safe recruitmentGood
safe: SafeguardingGood
safe: Risk assessmentGood
safe: Medicines managementGood
safe: Infection controlGood
safe: Staffing levelsGood
effective: Staff induction and trainingGood
effective: Supervision and appraisalGood
effective: Consent and mental capacity
Good
effective: Multi-disciplinary workingGood
caring: Person-centred approach and dignityGood
caring: Equality, diversity and inclusionGood
caring: Involvement in care decisionsGood
responsive: Care planning and outcome-focused supportGood