moderate“no audit had been completed regarding the handling of one person's finances. We spoke to the registered manager regarding this and they agreed to implement this audit with immediate effect.”
leadership
1 finding
moderate“the registered manager provided care, they were in effect checking their own work for quality purposes.”
end of life care
1 finding
minor“Staff had not been trained in end of life care...Care plans did not include any information regarding people's end of life wishes.”
record keeping
1 finding
minor“one staff file did not contain a full employment history. We spoke to the registered manager regarding this and they took steps to introduce appropriate checks.”
other
1 finding
minor“Safe recruitment practices had not been followed in relation to a volunteer. There had been no contact with people using the service and no impact on care.”