First inspection of IANS-domiciliary care rated the service Good across all five key questions, with people reporting safe, reliable and compassionate care from a consistent, well-trained staff team. The registered manager was praised for strong leadership and effective quality assurance systems, with no failure themes identified.
Strengths
· People felt safe and well cared for by kind, knowledgeable staff
· Risks were assessed and reviewed, with staff trained to minimise avoidable harm including infection prevention
· Safe recruitment practices with criminal record checks and references completed
· Consistent care delivered by a small group of regular staff with no missed visits and punctual attendance
· Medicines administered safely by trained staff with competency assessments and accurate MAR records
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff skills, knowledge and experienceGood
effective: Supporting people to eat and drink enough with choice of a balanced dietGood
effective: Staff working with other agencies; supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive, person-centred, open, inclusive and empowering culture; duty of candour and continuous learningGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood