critical“The provider had not implemented a robust system of auditing prior to July 2023. Statutory notifications had not always been submitted promptly.”
safeguarding
1 finding
critical“The provider had not always ensured all notifications had been submitted to CQC in a timely manner.”
record keeping
1 finding
critical“Staff did not always have a full employment history listed and references were not always dated or verified.”
care planning
1 finding
moderate
“Risk assessments did not always provide sufficient detail about people's medical conditions, their impact on the person or the associated risks.”
medication management
1 finding
moderate“People did not have specific medicines care plans or risk assessments to explain what medicines they were prescribed or the support they required.”
supervision appraisal
1 finding
moderate“Supervisions did not always take place regularly and there was a lack of detail in supervision and appraisal records.”
person centred care
1 finding
minor“People's care plans did not always detail what their preferences were for the timing of their care visits.”