Every Sensation, a small domiciliary care agency supporting six people with complex needs, received a Good rating across all five key questions at its first CQC inspection in October 2021. The service demonstrated strong person-centred care, skilled and knowledgeable staff, effective partnership working, and well-embedded governance and safety systems.
Strengths
· Person-centred, comprehensive care plans tailored to individual complex needs including peg feeding and eye-gaze communication technology
· Staff demonstrated high levels of knowledge, skill and retention, with positive feedback from professionals and relatives
· Proactive risk assessment and best interest decision-making enabling people to participate in activities safely
· Strong partnership working with healthcare professionals, with timely referrals and implementation of recommendations
· Open, approachable management culture with robust complaints, incident and duty of candour processes