First inspection of PHC Health Care Ltd London, a small domiciliary care service supporting six people, rated Good across all five key questions. Inspectors found safe, effective, caring, responsive and well-led care delivered by a consistent, well-trained team within a positive, person-centred culture.
Strengths
· People felt safe and had clear procedures to raise concerns
· Risks to people's health, safety and well-being were assessed and regularly reviewed
· Continuity of care with sufficient numbers of staff to meet needs
· Safe recruitment processes including DBS checks and references
· Medicines were managed safely with trained staff and monitoring checks
Quality-Statement breakdown (19)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; Supporting people to access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles; Continuous learning and improving careGood