moderate“Around 65% of calls were delivered on time. There were 1770 short calls which amounted to 38% of calls. A short call is when less than half the planned time is delivered.”
staffing levels
1 finding
minor“Calls requiring 2 care workers sometimes had staff arriving at different times.”
person centred care
1 finding
minor“At one time I had about 11 different people in a week. They are quite disorganised with no cohesion. What I would like would be to have the same carer every day.”