Radfield Home Care Wakefield & Dewsbury was rated Good overall at its first inspection, with an Outstanding rating for Caring driven by exceptional staff compassion, dignity-focused practice, and a deeply person-centred culture. No regulatory breaches were identified; the service demonstrated robust governance, consistent staffing, safe medicines management, and strong leadership committed to continuous improvement.
Strengths
· People spoke overwhelmingly positively about staff being kind, caring and compassionate, with an 'over and above' folder evidencing exceptional gestures beyond expected care duties.
· Values-based recruitment ensured staff with the right attitudes and approach were selected, including matching staff to people based on language, background and skills.
· Robust digital care planning system updated in real time, giving managers continuous oversight of care delivery and enabling prompt responses to changing needs.
· Strong person-centred culture embedded throughout, with care plans reflecting individuals' life stories, preferences and communication needs.
· Effective governance including regular audits, spot checks, competency assessments and a service improvement plan, with prompt action taken on identified issues.
Quality-Statement breakdown (20)
safe: Assessing risk, safety monitoring and management; preventing and controlling infection; using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Learning lessons when things go wrongGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
caring: Ensuring people are well treated and supportedOutstanding
caring: Supporting people to express their views and be involved in making decisions about their careOutstanding
caring: Respecting and promoting people's privacy, dignity, independence and equality and diversityOutstanding
responsive: Supporting people to follow interests, maintain relationships and take part in activities to avoid social isolationGood
responsive: Planning personalised care to meet people's needs, preferences, interests and give them choice and control; meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks, regulatory requirements, continuous learning and improving careGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering, which achieves good outcomes for peopleGood