24/7 Staffing Support Kettering improved from Requires Improvement to Good across the Safe and Well-led key questions inspected, with people protected from harm and a responsive management team driving improvements. Minor weaknesses remained in recruitment practices, mandatory learning disability and autism training, and medicines policy wording, all of which the registered manager committed to address.
Concerns (4)
moderateRecord keeping: “Safe recruitment practices needed to be strengthened. We identified references were not always in place.”
moderateStaff training: “Staff training was up to date, but no one received training in learning disability and autism. This was a requirement since July 2022.”
moderate
Medication management
: “The medicines policy and procedure was in place, which required staff to administer medicines disguised in food and drink.”
minorGovernance: “Audits on staff files needed to be strengthened to address issues reported on in the safe section of this report.”
Strengths
· People felt safe with staff and risks were identified, assessed and managed with clear guidance for staff.
· Care plans were comprehensive and personalised, promoting people's safety and wellbeing.
· Sufficient staffing levels with travel time built into rotas and electronic monitoring of visit attendance.
· Quality assurance systems were embedded with regular audits, spot checks and care reviews.
· Positive and open culture with registered manager responsive to feedback and areas for improvement.