Jewel Home Support Ltd

Inspection reports (3)

1. Inspection report · 2023-06-06

   Framework: KLOE · 10 pages · 76 KB · PDF

   Good
   safe: Goodwell-led: Good

   Jewel Home Support Ltd was rated Good overall following inspections on 10–11 May 2023, with both Safe and Well-led key questions rated Good. Minor recommendations were made regarding office communication responsiveness to people and their relatives, and the service was not inspected against the Effective, Caring, or Responsive key questions on this occasion.

   Concerns (2)

   • minorCommunication with families: “I'm not sure who the actual manager is...I do think the communication could be better between us and the office and between the office and the carers.”
   • minorMissed or late visits: “Some complaints had been received about the timing of the visits to people or missed visits; the provider investigated these and provided a response.”
   Strengths