Enable Inclusive Support Ltd received a Good rating across all five key questions at its first CQC inspection, demonstrating safe, person-centred care for one person with a learning disability supported by consistent staffing, strong family involvement, and effective governance. No failures or regulatory breaches were identified.
Strengths
· Robust staff recruitment process incorporating provider values and family involvement in selecting staff
· Comprehensive, person-centred risk assessments and support plans tailored to individual needs including health conditions and communication styles
· Strong family engagement through WhatsApp group communication enabling timely information sharing
· Medicines managed safely with allergy documentation carried by staff and regular audits undertaken
· Active community engagement including inclusive sports events and disability-confident employer commitment
Quality-Statement breakdown (25)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Meeting people's communication needsGood
responsive: End of life care and supportGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; managers and staff being clear about their rolesGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood