Frontisti Services Limited received a Good rating across all five key questions at its first inspection in April 2022, demonstrating safe, person-centred care with robust safeguarding, medicines management and governance processes. As a newly registered, small provider, it showed strong foundations with an open culture, though networking opportunities had been limited by the COVID-19 pandemic.
Strengths
· Robust safeguarding policies and staff trained to recognise and report abuse; people reported feeling safe
· Medicines managed safely with completed MAR records, competency assessments and regular audits
· Safe recruitment practices including DBS checks, interviews and references
· Person-centred care plans co-produced with people, reflecting individual needs, preferences and outcomes
· Staff received regular supervision, induction and a wide range of training including MCA, safeguarding and medicines
Quality-Statement breakdown (24)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood