Agency profile · CQC 1-5846846706

Fountain Based Ltd

Provider

Fountain Based Limited

Barking and Dagenham · London · Active since 09/1

Requires improvementHome-care★ Owner-managed (director)RM: Ojiemen, Eugene

Overall rating

Requires improvement

safeRequires improvement

effectiveRequires improvement

caringRequires improvement

responsiveRequires improvement

well-ledRequires improvement

Last inspection

3 years ago

01/Sep/2022 - 00:00

Inspected 3 years ago

10 findings across 10 themes

Every concern logged by inspectors

care planning
1 finding
- critical“Risks to people were not always recorded and information provided to staff did not always mitigate risks.”
staff competency
1 finding
- critical“Recruitment measures at the service were not robust. Some checks had not been completed on staff before they started working”
staff training
1 finding
- critical“The provider had not taken steps to ensure their staff had the knowledge and skills to fulfil their roles.”
governance
1 finding

critical

“There were ineffective systems to assess, monitor and improve the quality of the service”

infection control

1 finding

moderate“The provider was not following government guidance on infection prevention and control.”

medication management

1 finding

minor“We recommend the provider follow best practice guidance on managing medicines safely.”

person centred care

1 finding

moderate“Care plans were not always person centred... used language which did not identify or relate to the person who the care plan was about.”

cultural competency

1 finding

moderate“we saw the use of inappropriate language which some might find offensive. We saw the term "straight" used to refer to someone's sexuality.”

end of life care

1 finding

minor“Care plans did not contain information about people's end of life wishes.”

record keeping

1 finding

moderate“the service did not maintain securely an accurate, complete and contemporaneous record in respect of each service user.”