moderate“Staff were not entirely confident about their responsibilities when they supported people who could not make their own decisions about their day to day care.”
record keeping
1 finding
moderate“We found one person's medicine records had gaps in the administration of their medicine and incorrect information about one of their medicines.”
governance
1 finding
moderate“They had failed to notify us of these concerns. The registered manager acknowledged they had not done this.”
medication management
1 finding
minor“These audits did not always pick up issues. We found one person's medicine records had gaps in the administration of their medicine.”