Merseyside Office - Apollo Home Healthcare Limited, a domiciliary care agency serving seven people with complex needs, received a Good rating across all five key questions at its first inspection. The service demonstrated safe, personalised, and well-led care with strong staff support, effective governance, and highly positive feedback from family members.
Strengths
· Safe systems and processes in place to protect people from abuse, with staff completing safeguarding training and family members expressing high trust in staff.
· Medicines safely managed with up-to-date MARs, trained staff, competency checks, and access to a trained nurse for guidance.
· Staff received thorough induction, ongoing role-relevant training, and regular support; family members confirmed staff were well trained.
· Highly personalised care plans reflecting individual needs, preferences, likes and dislikes, regularly reviewed and promptly updated.
· Staff communicated effectively with people including those with complex non-verbal communication needs.