Sublime Care Solution, a small domiciliary care agency with one person using the service, was rated Good overall following its return from dormancy. Both Safe and Well-led improved from Requires improvement to Good, with safe medicines management, adequate staffing, effective quality checks and supportive leadership.
Strengths
· Risks to people's individual needs were assessed, monitored and reviewed
· Medicines were managed safely and staff received training and competency checks
· Sufficient staffing levels with relevant pre-employment checks completed
· Infection control procedures in place with PPE freely available and COVID-19 testing in line with guidance
· Quality checks and audits (including medicines management) completed to identify risks
Quality-Statement breakdown (11)
safe: Assessing risk, safety monitoring and management
Not rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Using medicines safelyNot rated
safe: Staffing and recruitmentNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Working in partnership with othersNot rated
well-led: Duty of candourNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated