Anna Home Care received a Good rating across all five key questions at its first CQC inspection in March 2020, demonstrating safe, person-centred care delivered by well-trained, supported staff. No failures or regulatory breaches were identified, with health professionals, people and relatives consistently praising the quality and responsiveness of the service.
Strengths
· Staff demonstrated strong safeguarding awareness and people consistently reported feeling safe
· Robust recruitment and selection procedures to reduce risk of unsuitable staff
· Medicines managed safely with appropriate training, competency assessments and audited MAR records
· Thorough person-centred care planning with regular reviews involving people and relatives