My Homecare Milton Keynes received a Good rating across all five key questions at its first CQC inspection in January 2020, demonstrating safe, person-centred care for its six service users. The small but well-led service showed strong staff support, personalised care planning, and a positive, transparent culture with no identified failures or regulatory breaches.
Strengths
· People felt safe and staff consistently followed safeguarding protocols and whistleblowing procedures.
· Safe recruitment practices ensured only suitable staff were employed; staffing levels were sufficient.
· Medicines were safely managed with accurate MAR records and trained staff.
· Staff completed the Care Certificate on induction and received ongoing training in medication, safeguarding and infection control.
· People and relatives praised staff for being kind, compassionate and going beyond the call of duty.