moderate“there was no formal quality assurance systems in place that these checks were on going and as the number of people using the service increased these lack of systems had the potential to mean that areas for improvement would not be identified”
record keeping
1 finding
moderate“Records were not always clear regarding people's needs and choices”
care planning
1 finding
minor“Although staff knew people well, however records did not always reflect this. The registered manager provided assurance this would be put into place.”